FAQ

Frequently Asked Questions

1. How long will it take for my order to ship and arrive?
Orders typically ship within 1–2 business days, though some brands may ship the same day. On rare occasions, there may be delays due to unforeseen circumstances. Delivery usually takes 4–7 business days. If a product requires longer shipping times, this will be noted on the product page.
We guarantee industry-leading processing and shipping times, along with top-tier customer service.

2. What payment methods do you accept?
We accept the following:

• Credit/Debit Cards (Visa, Mastercard, American Express, Discover)
  
• Google Pay
• Shop Pay

3. What is your return policy?
We offer a 30-Day Money-Back Guarantee on all items. For full details, refer to our 30-Day Return Policy at the bottom of the page.

4. What is your cancellation policy?
Orders can be canceled for a 100% refund before shipping. To cancel, contact us immediately at support@crownquarters.com. Once shipped, orders are subject to the 30-Day Return Policy.

5. What if my product arrives damaged?
Inspect the packaging upon delivery. If you notice any damage, including to the box, note it on the delivery receipt. If you suspect damage but can’t open the package during delivery, write "suspect damage" on the receipt.
For damaged items, email photos to support@crownquarters.com, and we’ll arrange a replacement or compensation.

6. How do I place an order?

• Online: Click "Add to Cart" on your desired product, proceed to checkout, and enter your shipping and billing information.
• Phone: Call us at (844) 667-6537 to place your order. You’ll receive immediate confirmation, and we’ll begin processing it right away.

7. How will I know when my order ships?
After placing your order, you’ll receive a confirmation email with credit card authorization and shipping details. Once your order ships, you’ll receive another email with a tracking number.
If an item is out of stock, we’ll notify you within one business day via email or phone.

8. Will I receive an order confirmation email?
Yes, a confirmation email will be sent to the email address you provide. Be sure to enter your email correctly, and we recommend saving the email for your records.

9. Do you charge sales tax?
We are based in Minnesota and only charge sales tax for orders shipped within Minnesota. This can save you significant costs compared to other sellers.

10. Can I modify my order?
Yes, you can make changes at no cost before the order ships by emailing support@crownquarters.com. If there’s a price difference, we’ll either credit your card or send an invoice for payment.

11. How can I check my order status?
For immediate assistance, email support@crownquarters.com or call (844) 667-6537.